Coastal Forest


Frequently Asked Questions

General Questions

  • You will receive a confirmation e-mail immediately after any purchase. A second e-mail will be sent when your order is shipped with a tracking number.

  • Yes, we do! During the year we place selected Fine Art Prints at reduced prices on our Products page.

  • Yes, only if you live in California. Otherwise, there are no taxes on all orders delivered within the United States. However, there are other shipping costs and taxes applied for orders outside the United States. Please contact us for deliveries to other locations.

Fine Art Gallery Wrapped Prints

  • Our canvas print has a natural medium textured acid-free surface. The canvas reflects light in many directions giving the print more depth and color brilliance. A canvas print does not need protective glass that produces glare. Canvas prints are durable-long lasting (100+ years) and can be cleaned easily.

  • Yes! All of our Gallery Wrapped Canvas Prints are UV protected. Generally speaking, Fine Art Paper Prints (100% Rag Papers) are not UV protected. Some printers use UV resistant inks in their printing process. However, most framers protect the print by using UV glass in the framing process.

  • No, there are so many frame styles, textures, mats and colors available on the market today. We do not want to limit your frame selection in anyway. If you wish to have your print framed, we suggest you contact a local framer in your area.

  • We ship all our paper prints in a protective corrugated tube. Our canvas prints are packaged in a ridged corrugated box sized to the print. We ship using FedEx/USPS/UPS depending on your location or special needs. All of our Fine Art Print shipments are tracked & insured.

  • This happens very rarely; we ask that take a few photos of the damages and Contact Us or send us an email with the photos attached. We will evaluate the damage and make every effort to get a new print to you at no cost to you!

  • As the buyer you can return you purchase if you so desire. We want our customers to be satisfied with our products. We will replace or grant a full refund on any of our products. We do ask that you return the order in its original package within 30 days of the date of purchase.

Multimedia Video Productions

  • MP4 is a digital multimedia container format most commonly used to store video and audio. It can also be used to store other data such as subtitles and still images. MP4 is a widely used format and supports streaming over the internet. MP4 is an international audio-visual coding standard. This format is a high compression file, small in size, and retains most all the original quality.

  • There a number of things to look for that may be causing your problem. Please reference our Media Connections Information Datasheet for more information.

  • Yes, you can! As a Time Traveler member, you can copy your ImagEssence Multimedia Video Productions to another computer in your home for viewing and entertainment, or to back-up your video files. You can also display our Multimedia Video Productions at your place of business for customer viewing and entertainment. We ask that your review our Terms of Use for all limitations of our Multimedia Video Productions.